Responsible Gambling

At Red Toucan we take responsible gambling seriously. We aim to make sure play remains safe, controlled and enjoyable by offering clear information, practical tools and easy access to support. If you feel your play is becoming a problem, we encourage you to act early and use the tools available to you.

Our player protection principles

We promote responsible play by giving players control over their activity, by training our support team to respond to concerns, and by providing straightforward options to limit access when needed. We respect privacy and treat every request for help with sensitivity and confidentiality.

Activity-control tools

Deposit limits

You can set daily, weekly or monthly deposit limits to control how much you add to your account. Typical examples include small limits for short-term control or higher limits for regular players. Limits can be increased or decreased in your account settings, and some changes may require a short delay before taking effect.

Loss limits

Loss limits let you restrict how much you can lose over a chosen period. Setting a loss limit helps prevent chasing losses and keeps play within an affordable range. We recommend choosing limits you are comfortable with and reviewing them regularly.

Time limits and session controls

Set session time limits, enable reality checks or schedule regular breaks. Session reminders notify you when a set time has elapsed so you can step away and reassess.

Account breaks and self-exclusion

If you need a pause, you can use a short cooling-off period or request a longer self-exclusion. Self-exclusion can be applied from your account and will restrict access for the chosen duration. If you choose to end a self-exclusion early, this is handled through a controlled process to ensure continued safe play.

Recognising signs of problem gambling

Look out for signs such as spending more time or money than planned, chasing losses, neglecting work or family commitments, borrowing to gamble, or feeling anxious about play. If any of these apply, consider using limits, taking a break or seeking support.

Practical tips for staying in control

Set a budget before you play and stick to it. Use deposit and loss limits to prevent overspending. Schedule breaks and avoid gambling when stressed or upset. Keep a record of your play and review it regularly to spot changes.

Professional help and support organisations

If you need further help, speak to our support team via your account or consider specialist organisations in Great Britain such as GamCare, GambleAware and GAMSTOP. For immediate confidential advice call the National Gambling Helpline on 0808 8020 133. If you contact us for help, the RedToucan support team will treat your request confidentially and help you use the available tools.